Work in the platform economy

Deliveroo riders in Belgium and the SMart arrangement

Jan Drahokoupil, European Trade Union Institute (ETUI)

This paper presents a case study of the food delivery platform, Deliveroo, in Belgium. Workers were employed by Deliveroo through an intermediary, SMart – an arrangement which terminated during the research. The case offers insights on the nature of platform work and platform workers, worker preferences, platform strategies, and the role of local regulations.